1. To place an order, select the quantity and options (such as size, colour, or length) of the item, then click ‘Add to Cart.’ Repeat this for each item you want to purchase. Alternatively, click ‘Buy Now’ to go directly to the checkout page.
2. Once you’re ready, click the ‘Cart’ icon at the top right of the page to review your items. Here, you can adjust quantities if needed. When everything is correct, click ‘Proceed to Checkout.’
3. You’ll either sign in or create a new account by entering your shipping details and setting a password. Be sure to confirm the shipping method, and any discounts or gift cards, and verify that all order details are correct.
4. Finally, click ‘Place Order’ and follow the prompts to complete your payment through PayPal. You’ll receive updates as your order is processed.
Yes! Just ensure that the shipping address is set to the recipient's address. Keep your billing address as your own. While we don’t offer gift wrapping, it’s the thought that counts.
Some items include free shipping, while others will vary based on weight and location. Shipping fees will be calculated at checkout. We also offer combined shipping; the amount will be calculated at the register.
We work quickly to ship orders, so please email our customer support team (support@vinniesonline.com.au) immediately to cancel. If your order has already shipped, our 30-day return policy will apply.
It’s not possible to change an order after payment. However, you can request a cancellation by emailing support@vinniesonline.com.au. Keep in mind that our team works fast, so cancelling quickly is crucial. If you'd like to add items, it’s best to cancel the current order and place a new one. Alternatively, you can place an additional order, and with our affordable shipping, it’s easy to get what you need.
You should receive your confirmation email within a few minutes. If you don’t see it, check your spam/junk folder. If it’s still missing, contact us at support@vinniesonline.com.au for assistance.
If you haven't received an email notification about your order, check your spam folder or email us at support@vinniesonline.com.au for further information.
We currently accept payments through PayPal. You can use any major credit card via the PayPal platform, and you don’t need a PayPal account to complete the purchase.
There could be several reasons. Double-check your card information, and if the issue persists, contact your bank for further details.
As an online-only business, we only accept online payments.
In most cases, your account will be charged as soon as the order is placed. For questions, contact support@vinniesonline.com.au.
While creating an account allows you to track your orders and manage purchases easily, it’s not required to place an order.
If you’ve forgotten your password, go to the login page (via the account icon at the top right of the site) and follow the instructions to reset it. If you need further assistance, email us at support@vinniesonline.com.au
Unfortunately, we cannot guarantee manufacturer’s warranties on our products as all of our items are donations from multiple sources.
However, we can do returns/exchanges if the item is not as described or has any defects not listed in the description.
